Framing your message is the first step in providing a superior customer experience. The initial call is where this experience starts, but it is certainly not where it ends. We will dig deep into what you do and what you offer. Every interaction will be geared towards creating a "client for life". But in the end, the script doesn't matter... how it is delivered... does!
We will asses your agent's strengths and opportunities then equip them to be the voice of your organization. Your agents are the front line experts and they need to be treated as such. Tapping into the talent that you have already put in place is the key to unlocking maximized performance! Individualized training can be conducted for small to medium-sized operations.
Formalizing and updating your Quality Assurance is foundational to providing a consistent message to your constituents. There is a "customer experience" had on every single call... it is no longer enough to "just be nice". If you already have a Quality Team in place, we will work with them to be the gatekeepers of exceptional performance. If you do not already have a Quality Team in place... you will...
Prioritizing the user-experience will result in increased customer satisfaction by thoughtfully considering the API layout. Your interface is like a joke... if you have to explain it, it's just not that good. We're not actually going to change your interface, we'll leave that up to your IT nerds. We'll make recommendations to improve call flow or, if needed, we'll build a script around what you already have.
As a consultative service related to inbound calling, outbound calling, e-mail communication, face to face presentations as well as coaching and data analysis, scriptsthatwork.com will collect information related to your name, e-mail, phone number, company, industry and details about your objectives. The collection of this data is done through secure on-line forms and the uploading of documents. E-mail, text, phone and video conferencing may be used to obtain additional information. The customer agrees to provide this information throughout the process. The customer also agrees that all information provided to scriptsthatwork.com and it's parent company Wordsmith Performance Management LLC is 100% voluntary.
How we use your data:
The information you provide to scriptsthatwork.com will be used to assess your organizational needs. Your name, e-mail and phone number will only be used to communicate with you.
Sharing your data:
Your data, which is defined as your name, e-mail, phone number, company, industry and details about your objectives WILL NOT be shared with any person or organization outside scriptsthatwork.com or it’s parent company Wordsmith Performance Management LLC unless written authorization is granted.
These technologies are essentially small data files placed on your computer, tablet, mobile phone or other device (“collectively, a “device”) that allows us to record information when you visit or interact with our websites, service, applications, messaging, and other tools. Though often these technologies are generically referred to as “Cookies,” each functions slightly differently, and is better explained below:
Cookies are small (often encrypted) text files placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognize a particular device or browser.
There are several types of cookies:
· Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.
· Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.
· First-party cookies are those set by a website that is being visited by the user at the time in order to preserve your settings (e.g., while on our site).
· Third-party cookies are placed in your browser by a website, or domain, that is not the website or domain that you are currently visiting. If a user visits a website and another entity sets a cookie through that website this would be a third-party cookie.
Use of site:
You may use the content in this site, which includes information in the form of videos, blogs, statistics and implied images for non-commercial, personal and professional purposes. You also agree that the information provided in this site (that is not subject to the purchase of a product) is free, and is the personal and professional opinion of the owner of the site and as such provides no guarantee of accuracy. You agree that scriptsthatwork.com and it's principals are not responsible for any results of your use of the information provided in this site.
While every attempt will be made by scriptsthatwork.com to protect your information, you assume all risk in uploading files and submitting any forms for the purpose of evaluating your business needs.
TERMS OF SALE
Purchase of a product(s):
You agree that by purchasing services from scriptsthatwork.com and/or it’s parent company Wordsmith Performance Management LLC there is no guarantee of performance.
You agree that no work will begin until 50% of the purchase price for a given product or service has been paid and verification of that payment has been made by scriptsthatwork.com. The remaining balance will be paid out on an agreed-upon schedule. You agree that once work has begun on a product that no refund will be issued.
You agree that scriptsthatwork.com or it’s parent company Wordsmith Performance Management LLC make no guarantee of performance. The statements written and discussed through videos are only the opinion of the contributor(s) based on personal and professional experience and do not constitute any absolute truths or opinions that others may hold.
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